Frequently Asked Questions
Answers about packaging, artwork, samples and ordering.
Packaging options
Which packaging types can I request?
Custom boxes, bags, pouches, inserts and tissue paper.
Can I combine boxes and accessories?
Yes, in one quote request.
Artwork and printing
Which file types can I send?
PDF, AI, EPS, SVG, PNG and JPG files up to 10 MB.
Do you charge for design?
Design support is free for custom boxes, bags and custom samples.
Samples and proofs
Are physical custom samples free?
No. Physical custom samples are paid and quoted separately. Design is free.
How do proofs and samples differ?
A digital proof shows the layout on screen; a physical sample lets you check feel and fit.
Quotes and ordering
What details do I need for a quote?
Your product, quantity and dimensions if you know them.
Is there a minimum order?
No MOQ for custom boxes and bags.
Are there die or plate charges?
No die charges and no plate charges on custom boxes and bags.
What offers are available?
25% off your first order and 30% off bulk orders of 1,500+ units on custom boxes and bags.
Production and delivery
How is delivery arranged?
Delivery is confirmed in your quotation based on your address and order.
Existing enquiries
How do I follow up on my request?
Email support@usprimepackaging.com with your name and the product you asked about.
Still have a question?
Tell us what you need help with.